FAQ
Common questions before you request a quote.
Readable, plain-language answers about mobile service, service areas, quote requests, photo uploads, and booking readiness.
Do you come to my home or business?+
Yes. StainFox is a mobile cleaning service for homes, offices, restaurants, and residential buildings. We bring professional-grade equipment to your location.
What areas do you serve?+
We serve Vancouver and the Lower Mainland, including Burnaby, Richmond, Surrey, Coquitlam, New Westminster, the North Shore, Tri-Cities, Langley, Delta, White Rock, and Abbotsford. If your area is not listed, send a quote request and we will confirm availability.
Do you clean offices, restaurants, and residential buildings?+
Yes. We clean office carpet, office chairs, restaurant upholstery, restaurant booths and chairs, commercial fabric surfaces, and residential building common-area carpets.
Do you clean carpet by floor in condo or apartment buildings?+
Yes. Carpet cleaning by floor is available for condo and apartment buildings. Access, elevators, parking, water availability, square footage, and scheduling needs are reviewed before final pricing.
Can you remove every stain?+
No. We do not guarantee every stain can be fully removed. Results depend on material, stain type, age, previous treatments, stain severity, and overall condition.
Do you clean pet stains and odours?+
Yes. Pet stain and odour treatment is available. Severe urine or deep odour concerns may require custom review, and results depend on material, depth, age, and previous treatments.
Can I send photos for a quote?+
Yes. You can attach up to twelve photos directly in the quote form. Photos help us review fabric type, item size, stains, traffic areas, odour concerns, and access before confirming pricing.
How is final pricing confirmed?+
Final pricing is confirmed after we review your request, including the item details, condition, access, and service needs, and before booking.
How long does cleaning take?+
Timing depends on service type, item count, square footage, setup, access, soil level, and treatment needs. Photos and details help us prepare a more accurate quote.
How long does drying take?+
Drying varies by fabric, airflow, humidity, soil level, and cleaning method. We can share expectations before booking and provide drying guidance after service.
Do I need to move furniture?+
Please move small personal items where possible. Larger furniture can be reviewed during quoting so we can confirm what can be safely moved or cleaned around.
Is payment required online?+
No. No online payment is required right now.
Are your products safe for different fabrics?+
We use fabric-aware methods and cleaning solutions, but delicate, unknown, wool, silk, Persian, antique, or viscose materials may require custom review or specialty care.
Do you offer same-day or after-hours service?+
Same-day, evening, or after-hours appointments depend on availability and may affect pricing, especially for commercial, restaurant, or building jobs.